Frequently Asked Questions
Everything you need to know about shopping and selling at Clothes Mentor Upper Arlington
How does the buying process work at your store?
We buy high-quality, name-brand gently used women’s clothing, shoes, and accessories. Bring your items in, and our buyers will review them while you shop. We offer cash on the spot or store credit for the items we accept.
What is your return policy for in-store and online purchases?
We offer a 7-day return policy for store credit or exchange only. Items must be in their original condition with all tags still attached and accompanied by the original receipt.
Do you offer shipping for online orders?
Yes, we ship nationwide! Orders are typically processed within 1-2 business days. Shipping costs are calculated at checkout based on your location and the weight of the items.
Are the designer handbags and accessories authenticated?
Absolutely. Every luxury item we sell undergoes a rigorous multi-point inspection and authentication process to ensure you are purchasing 100% genuine designer goods.
What sizes do you carry?
We pride ourselves on inclusivity. We carry women's sizes 0-26, including petites and maternity wear, ensuring every woman in Upper Arlington can find her perfect fit.
Can I use a gift card purchased at another Clothes Mentor location?
Yes, Clothes Mentor gift cards are valid at any of our participating locations nationwide, including our Upper Arlington store.